How to Report a Scam

Relationship to Reporting Agencies

This portal does not act as a reporting mechanism for scams. Instead, it serves as a guide to help users identify the correct authority to contact based on the nature of the scam.

Depending on the situation, users may be directed to:

  • The Malta Financial Services Authority for financial services-related concerns
  • The Malta Police Force for online fraud or any other criminal related complaint
  • The Office of the Arbiter for Financial Services for complaints involving financial service providers

The portal explains these pathways clearly so that reports are submitted to the appropriate body without delay.

Partner Authorities

This portal is supported by relevant public authorities in Malta, each responsible for specific aspects of scam prevention, reporting, and consumer protection. Users are guided to the appropriate authority depending on the nature of the issue.

Malta Financial Services Authority (MFSA)

The MFSA is the regulator of financial services in Malta and plays a central role in protecting consumers and maintaining market integrity.

Key responsibilities with respect to financial awareness:

  • Issuing warnings about unauthorised financial services and investment scams.
  • Providing guidance on financial fraud and investment risks.
  • Supporting public awareness and financial education. 

When to contact MFSA:

  • If you encounter suspicious investment opportunities.
  • If a firm may be operating without authorisation.
  • For concerns related to financial services providers.
Contact MFSA

Malta Police Force

The Malta Police Force is responsible for investigating criminal activity, including fraud and cybercrime.

Key responsibilities:

  • • Investigating scam-related criminal offences.
  • • Handling reports of fraud and cybercrime.
  • • Prosecuting suspects where criminal conduct is identified.

When to contact the Police:

  • If you have been the victim of a scam.
  • If money has been lost or personal data compromised.
  • For urgent or ongoing fraudulent activity.
Contact Police

Office of the Arbiter for Financial Services

The Office of the Arbiter for Financial Services provides an independent mechanism for resolving disputes between consumers and financial services providers.

Key responsibilities:

  • Reviewing complaints against licensed financial service providers.
  • Providing independent dispute resolution.
  • Supporting fair outcomes for consumers.

When to contact the Arbiter:

  • If you have a complaint about a financial service provider.
  • If you are dissatisfied with how a provider handled your issue.
  • After attempting to resolve the matter directly with the provider.
Contact Arbiter

Disclaimer on Scope and Limitations

The information provided on this portal is intended for general guidance and awareness purposes only.

This website does not purport in any manner to provide investment advice. Users wishing to obtain investment advice are encouraged to contact entities who are duly authorised by the MFSA to provide such services. A list of such entities can be found on the MFSA’s Financial Services Register.

The inclusion of links to external websites or reporting platforms is provided for convenience. The portal does not control and is not responsible for the content, availability, or security of external systems.

This website does not investigate or resolve individual cases, nor does it process scam reports. All reports must be submitted directly to the relevant competent authority.

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