Impersonation Scams

What it is

Impersonation scams involve fraudsters pretending to be trusted organisations, such as the MFSA or other authorities, to trick people into sending money or sharing sensitive information.

These scams often appear highly convincing, using official names, logos, and even signatures.

How it works

1
Scammers send emails, messages, or documents pretending to be from a regulator or official authority.
2
They may claim there is an ongoing “investigation” or issue linked to your account.
3
You are asked to provide personal documents or sensitive information.
4
They request payments (e.g. “verification fees” or “taxes”) to release funds.
5
Pressure is applied, often with threats that funds will be blocked or not returned if you don’t act immediately.
Warning Signs and Red Flags
Urgent or threatening language.
Requests for personal documents, sensitive information, or unexpected “fees”.
Poor quality logos, formatting, or unusual communication channels (e.g. WhatsApp).
References to “investigations” you are unaware of.
Claims that funds will be blocked or lost if you don’t act quickly.
Suspicious email addresses (e.g. not ending in @mfsa.mt).
What to do now
Stop and do not respond immediately.
Verify the request using official contact details (not those in the message).
Check whether the entity is licensed on the MFSA Register.
Never send money or personal information unless you are sure the request is legitimate.

Real cases in Malta

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